Complaint” or “Grievance” suggests that written expression (includes communication within the sort of email correspondence or different electronic scripts) of discontent by a litigant regarding associate action or lack of action regarding the quality of service or deficiency of service relating to insurance policies bought by him or her using Wishpolicy services.
We take the grievances of our customers very seriously. That is why we take care to inform our customer care service team, front-end staff and those at the higher management about the situation and the grievance resolution process.
Most customers seek redressal of their complaints by writing an email to the concerned company informing the latter of the lapses in its system. These complaints may stem from dissatisfaction concerning a particular service by the company, misspelling of its insurance products or lack of response from the customer care’s end.
As the working of every insurance company and that of insurance web aggregators comes within the purview of the Insurance Regulatory Development Authority of India (IRDAI), the complaints made by our customers are addressed under the guidelines prescribed by The Insurance Regulatory and Development Authority of India Protection of Policyholders’ Interests Regulations, 2017.
Step 1: Write to: email@example.com
Step 2: In case your concerns remain unaddressed, you may escalate the matter to our Compliance Officer at the address mentioned below:
Compliance Officer, Wishfin Insurance Web Aggregator Pvt. Ltd. 3rd floor, AltF Coworking Places, JMD Empire Square Mall, Sector -28, DLF Phase - 1 Gurgaon, 122002, Haryana, India
In case of no revert for any further clarification, if any, from your side within 2 weeks from the date of such resolution, the company shall treat the complaint as closed at its end.
Step 3: If you are still dissatisfied with the decision/resolution to the complaint provided by our Compliance officer, you may approach our Principal Officer at the address mentioned below:
Principal Officer, Wishfin Insurance Web Aggregator Pvt. Ltd. E-30, 1st Floor, Sector – 8, Noida, Uttar Pradesh – 201301, India
Step 4: If you are still not satisfied with the response provided by the Principal Officer, you could also approach the Insurance Ombudsman in your region. For address visit - https://www.irdai.gov.in/ADMINCMS/cms/NormalData_Layout.aspx?page=PageNo234&mid
If you are dissatisfied with the manner in which your complaint has been handled, you have the right to ask Wishpolicy to let you know the details of the name and address of the Ombudsman of competent jurisdiction
On the off chance that you are discontent with your insurance company specifically:
1. Approach the Grievance Redressal Officer of its branch or whatever other office that you can manage.
2. Click on the following link for mail ids and addresses of Grievance Redressal Officers, GRO, of all insurance agencies: http://ecoi.co.in/ombudsman.html
3. Give your protest recorded as a hard copy alongside the fundamental help archives.
4. Take a written acknowledgement of your objection with the date.
The insurance company should resolve your objection within a reasonable time period.